Financial Counseling Process

Current UT Health Northeast patients may apply for discounted services at UT Health Northeast through the Financial Counseling Office. A Financial Counselor will determine your eligibility for discounted services based on information submitted.

• If approved for a discount, you will receiving a letter indicated the amount, eligibility date, and termination date.
• Up to 60 days prior to the expiration date, you will need to re-apply for financial assistance through the Financial Counseling Office to maintain your eligibility for any discounted services you may be receiving.
• Remember that you must submit all documents to the Financial Counselor in order for a determination to be made.

Failure to follow or complete the process will result in a delay in receiving discounted services, if you qualify and/or future appointments being cancelled.

Documents may be mailed to UT Health Northeast at the address listed below.
UT Health Northeast - Financial Counseling
Patient Access Department
11937 US Hwy 271
Tyler, Texas 75708

*Note: Some patients are excluded from the ability to receive or be considered for discounted care:

1. Non - Texas Residents
2. Non - US Citizen
3. Any patient who has medical coverage that will financial support services needed or being requested.