Frequently Asked Questions

How do I have a prescription filled?
Drop your prescription off at the UT Health Northeast Inpatient Pharmacy, located on the first floor in Building D, room D-144. Or have your UT Health Northeast physician call us at (903) 877-7088.

If I need a prescription refilled, what do I do?
You may drop your empty medicine container off at the pharmacy and pick up the refill later. Or we’ll call or fax your doctor’s office for you when it’s time to refill your prescription.

How do I transfer my prescriptions from my current pharmacy to the UT Health Northeast inpatient pharmacy?
All you have to do is give us the names of your prescriptions and the pharmacy that currently has them, and we’ll take care of the rest.

Where is the UT Health Northeast pharmacy located, and when is it open?
We are located on the first floor in Building D, room D-144. We are open Monday-Friday 9 a.m. to 5:30 p.m.

What happens if I call the pharmacy after hours?
You may leave your refill requests or detailed messages for pharmacy staff on our automated voice mail system.

If I have questions about my medications, may I talk with a pharmacist?
Our experienced and knowledgeable pharmacists are available to answer any questions you may have about your medications. They also can review all of your medications for possible drug interactions or side effects.

Some of my medications are expensive. How competitive are your prices for prescription drugs?
As one of our patients, you profit from the buying power of UT Health Northeast. No other pharmacy can beat our prescription drug prices. We have special buys on brand-name drugs, including 90-day prescriptions and supplies at very competitive prices.

Do you accept Medicare Part D plans?
We accept most insurance plans, including most Medicare Part D plans. Call us at (903) 877-7088 to see if we accept your plan.

Can you create compounded prescription drugs for me?
Yes, we can take a prescription from your doctor and prepare a customized medication – a non-sterile compounded drug – that will meet your individual needs as a patient. We can change the form of the medication from a solid pill to a liquid, leave out a non-essential ingredient that you may be allergic to, or change the amount of medication to obtain the exact dose needed.

Can I have prescriptions written by a non-UT Health Northeast physician filled at the pharmacy?
No, you must be a patient of a UT Health Northeast physician and the prescription must be written by a UT Health Northeast health care provider, unless you are a UT Health Northeast employee and the prescription is covered as part of your health insurance.

If it’s difficult for me to come by the pharmacy to pick up a prescription, will you mail it to me?
Yes, if it’s not convenient to come by our pharmacy, we can mail your prescription to you. Call (903) 877-7088 or come by our pharmacy for more information.

Do you offer any financial assistance to purchase medications?
We have a Medication Assistant Program for those who qualify. Our staff can answer your questions and help you complete the paperwork for a three-month supply of many brand-name medications for only $10. Call (903) 877-7088 or come by our pharmacy for more information.

NOTICE: Protected health information is subject to electronic disclosure.