Medical Records


Our Mission
It is our mission to provide timely, legible, and complete medical records for the continuity and quality of patient care while protecting the confidentiality of protected health information.

Our Responsibility
It is our responsibility to maintain all medical records for both the hospital and clinics for UT Health Northeast and to safeguard patient’s confidential health information.

Patient Medical Records
The medical record is the property of UT Health Northeast and is maintained to serve the patient, the physician, and the hospital in accordance with legal, accrediting and regulatory agency requirements.

The information contained in the medical record belongs to the patient and the patient is entitled to the protected right of health information.

Release of Information
Health information is regarded as CONFIDENTIAL and available only to authorized users.

Release of information from the medical records will be carried out in accordance with all applicable legal, accrediting and regulatory agency requirements.

Release of Information without Authorization
As specified by law an authorization is not required for UT Health Northeast (UT Health Northeast) to:
• verify that a person is a patient in the hospital/clinic, the dates
of service, and the patient’s condition such as “good”, “fair”,
“serious”, or “critical” and
• use and disclose health information for treatment of the
patient, payment of the services provided, and operations of
UT Health Northeast.

Release of Information with an Authorization
When required, the use and disclosure of protected health information shall be done only after completion of a valid authorization. The authorization must be signed by the patient or the patient’s legal representative.

The following individuals are permitted by law to authorize the disclosure of a patient’s health care information:
• a parent or legal guardian of a minor;
• a legal guardian of a patient who has been judged
incompetent to manage his personal affairs by a court;
• an agent of the patient under a medical power of attorney for
health care;
• an attorney or guardian ad litem appointed for the patient by a
• a personal representative or statutory beneficiary of a
deceased patient.

Authorization Forms
To authorize UT Health Northeast to
RELEASE information TO another person or facility,
complete the Release of Information Release Form.

To authorize UT Health Northeast to
RECEIVE information FROM another person or facility,
complete the Release of Information Receive Form.

Contact Information
Business Hours: Monday through Friday 8:00 AM - 4:30 PM.
Telephone #: (903) 877-7985
Fax #: (903) 877-5123

Processing Time
Complete requests with authorizations when required are processed within 3 to 5 working days.

By state law, the hospital is allowed to charge a fee as established by the state for the information provided. Our charges will not exceed the allowable fee structure.

Typically, there will be no charge for information sent directly to another healthcare provider / facility for the continuing healthcare of the patient.

NOTICE: Protected health information is subject to electronic disclosure.