CPAN FAQ

What is CPAN?

CPAN is a network of child psychiatry access centers staffed by child psychiatrists and other mental health professionals that provide telemedicine-based consultation, care coordination and training to providers, to assist in with identifying and treating mental health needs in their patients through age 22.

 What type of help does CPAN offer?

 Services include real-time psychiatric consultation with a child and adolescent psychiatrist, assistance with safety planning, identifying mental health resources, and continuing education for primary care providers.

 Can I refer a child/patient to CPAN for services?

No, CPAN does not provide mental health services directly to patients.

 If there is a crisis in the office, may I call you?

Although CPAN is not a crisis line, we can assist you in determining if your situation is a crisis.  We can provide you with local crisis hotlines and information on inpatient mental health hospitals.

 Can clinic staff call on behalf of  the PCP to schedule a consultation or request  resource assistance?

Yes! However, CPAN will ask the caller for the provider’s name.

 How do I speak with the child and adolescent psychiatrist?

 Call the CPAN number, share a little about the consultation need, and your contact information.

How long does it take to get a call back from the psychiatrists?

Typically, five to ten minutes, although our psychiatrists have up to 30 minutes to return your call. 

 May I request a specific call back time by the psychiatrist?

Absolutely!  Our psychiatrists are available 8 a.m. – 5 p.m.

  Do your psychiatrists prescribe medication?

No.  Our child psychiatrists will discuss treatment and medication options, but do not prescribe medication for patients.

 How often may I call for consultation?

As many times as desired, there is no limit to the call volume or frequency.

 May I give your number to someone to call you?

Yes!  Please share CPAN information with other PCPs, but  do not provide our number to patients/family.

 How much information do you need from me when I call?

Not too much – The. reason for your call, the patient’s name or initials and date of birth, medical record number, race, ethnicity, zip code, and insurance information (if resources are needed). 

 How much does CPAN cost (me, my office, the patient, the doctor) to use?

Nothing! CPAN is fully funded by the State of Texas.

 Where are you located?

Our hub, which serves Northeast Texas, is located in Tyler at The Health Science Center at UT Tyler.  

 What are CPAN’s business hours?

Monday-Friday 8 a.m. – 5 p.m., excluding institutional holidays.

 Can I leave a message outside business hours?

If your need is outside business hours, leave a message on our secure voice mail.  Your call will be returned promptly the next business day.

 How do I contact you?

Call 1-888-901-CPAN (2726), when prompted press ‘1’ and then ‘3.. If you have general CPAN questions, would like to enroll, or schedule a virtual or in-person presentation. You can also email us at .