Technical Support

Academic IT Student Support Team

Visit the Academic IT Student Support Team (via Microsoft Teams) if you have questions about Canvas, Teams, or other technology related to your coursework. We are here to support our students, and we are only a click away.

HSC IT Help Desk

Call or Email

Hours of Operation

  • Monday through Friday
  • 7:30 a.m. until 5:30 p.m.
  • After hours calls accepted.

HSC IT Help Desk

Visit UT Tyler’s IT Support page for library, student services and registration support.

Call or Email

Minimum Technology Requirements on Campus (Students)

Windows Laptop/Desktop or Apple Mac

  • Processor: I5 Quad Core or greater
  • RAM: 8GB or greater
  • Operating System: Windows 10 Professional/Enterprise – Mac OS Sierra or greater
  • Hard Drive: SSD preferred – HHD supported

Internet Speeds

  • 10 mbps download
  • 5mbps upload

Campus Wi-Fi Networks

Guest Wi-Fi: UTGUEST

  • Vendors and other visitors to campus can connect to the limited UT Guest portal

Secured Student/Employee Wi-Fi: UTH3CENTER!

  • The fastest, most secure Wi-Fi network on campus is the UTH3CENTER! Network. Select the network on your device and sign in with your campus credentials. No guest authorization.

General Support and How To’s

  • For helpful IT documentation surrounding policies and procedures around campus, click here.

Communication and Collaboration

Email and Calendar

HSC Email is provided through Office 365 – Outlook.

  • Log into Outlook Online with your HSC email address (including for faculty/staff or for students) and password.
  • Install the Outlook app on your mobile device and sign in with your full HSC email address and password.

DUO Two-Factor Authentication Setup

Two-Factor authentication for VPN and Vmware is provided by Duo Mobile.

Office 365

As a student or faculty/staff member of the health science center you have 5 additional licenses of Office 365 that can be installed to a device of your choosing.

If you need additional support or would like more information on the Office products, please refer to Microsoft’s support site.