Academic IT Student Support Team
Visit the Academic IT Student Support Team (via Microsoft Teams) if you have questions about Canvas, Teams, or other technology related to your coursework. We are here to support our students, and we are only a click away.
HSC IT Help Desk
Call or Email
Hours of Operation
- Monday through Friday
- 7:30 a.m. until 5:30 p.m.
- After hours calls accepted.
HSC IT Help Desk
Visit UT Tyler’s IT Support page for library, student services and registration support.
Call or Email
Minimum Technology Requirements on Campus (Students)
Windows Laptop/Desktop or Apple Mac
- Processor: I5 Quad Core or greater
- RAM: 8GB or greater
- Operating System: Windows 10 Professional/Enterprise – Mac OS Sierra or greater
- Hard Drive: SSD preferred – HHD supported
Internet Speeds
- 10 mbps download
- 5mbps upload
Campus Wi-Fi Networks
Guest Wi-Fi: UTGUEST
- Vendors and other visitors to campus can connect to the limited UT Guest portal
Secured Student/Employee Wi-Fi: UTH3CENTER!
- The fastest, most secure Wi-Fi network on campus is the UTH3CENTER! Network. Select the network on your device and sign in with your campus credentials. No guest authorization.
General Support and How To’s
- For helpful IT documentation surrounding policies and procedures around campus, click here.
Communication and Collaboration
Email and Calendar
HSC Email is provided through Office 365 – Outlook.
- Log into Outlook Online with your HSC email address (including @uthct.edu for faculty/staff or @go.uthct.edu for students) and password.
- Install the Outlook app on your mobile device and sign in with your full HSC email address and password.
DUO Two-Factor Authentication Setup
Two-Factor authentication for VPN and Vmware is provided by Duo Mobile.
- Setup of DUO account on mobile device.
- DUO Mobile setup instructions.
Office 365
As a student or faculty/staff member of the health science center you have 5 additional licenses of Office 365 that can be installed to a device of your choosing.
- Office 365 Apps install.
If you need additional support or would like more information on the Office products, please refer to Microsoft’s support site.